Shipping & Delivery
Do you offer international shipping?
At present, our shipping services are limited to India only. We currently do not offer international shipping. Rest assured, we'll keep you informed about any updates regarding the commencement of international shipping in the future.
How long does it take for my order to be processed?
We take 2 business days to carefully craft and get your orders ready for shipping. It's the time we need to make sure everything is just right before dispatching with our trusted couriers.
Why I have not received my Tracking ID?
Once your item is shipped, we automatically send your tracking ID through WhatsApp. If you haven't received it within 3-4 days, please let us know on WhatsApp or through email.
COD & Payment
Do you offer Cash On Delivery?
Yes, we provide COD exclusively through WhatsApp. This helps us identify genuine customers and prevents fake orders, ensuring a secure and reliable transaction process.
Do you have secure payment gateway?
Yes, we've established a secure partnership with Razorpay to facilitate seamless and safe transactions. Our collaboration with Razorpay ensures that your financial transactions are protected, providing you with a reliable and trustworthy payment experience.
Our Light Arts
How does it work?
Connecting the LightArt Canvas is easy – just plug in the included USB, flip the light switch, and watch as your canvas comes to life with enchanting illumination!
Are these crafted by hand?
Absolutely! Every light art is handcrafted by us. We believe in the authenticity of art, from the initial brushstrokes to carefully packaging each piece.
Do you offer Custom Light Arts?
We're thrilled to offer customizations and welcome commissions! Feel free to send us a direct message on WhatsApp, and let's collaborate on creating something special together :)
Your Order
How can I cancel my order?
Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer.
I made a mistake on my order. Can I change the size or add items to my current order?
Order change requests should be made as soon as possible as some orders may ship the same day. We are unable to change orders which have been shipped and are en route to the customer. Change of order is only available within 24 hours after the order was placed.
Frames
Does the Frame has Gloss Finish?
The frames do not come with a glossy finish. Instead, they have a plain finish with a natural pattern. Glossy frames are more expensive to produce, but we can provide them upon special request.
Which Color Frame will I Get?
Frame color and finishing will vary based on availability. Typically, we offer pale white frames with a basic finish.
What's The Black Marks On Wooden?
The black marks you see on the corners and edges of the frame are not defects. They are natural wood grain patterns or fillers commonly found in authentic wood products.