At present, our shipping services are limited to India only. We currently do not offer international shipping.

Rest assured, we'll keep you informed about any updates regarding the commencement of international shipping in the future.

(Only for Prepaid Orders) We aim to deliver your order within 3-5 working days from the dispatch date. If it takes a little longer, it's probably because of rare factors like rain, courier delays, or perhaps your order decided to take the scenic route!

COD orders usually take 9-10 days for delivery.

Once your item is shipped, we automatically send your tracking ID through WhatsApp. If you haven't received it within 3-4 days, please let us know on WhatsApp or through email.

We make our shipping labels based on the information a customer provides.

If you accidentally enter an incorrect or incomplete address, you are to inform us immediately regarding a correction to your error.

If the order has not shipped out yet, we can fix this for you at no additional cost.

We are not responsible for any lost package that is incorrectly addressed due to customer error.

If your item is returned to our warehouse by the courier due to customer error, you will be invoiced a resend fee and be bound by the regular processing times.

Yes, Each luminous frame is thoughtfully created in-house by our own team. We believe true art deserves a personal touch, so from the first spark of creativity to the final packaging, every step is carefully handled by us with precision, passion, and genuine care ✨

First, turn off the room lights. Then simply plug in your Pure Panda Light Art using the included USB cable, switch it on, and watch it glow to life with pure magic.

Yes, we offer customizations!

Simply click this link to visit our Customization Page. You can upload your image and place your order directly, or connect with us on WhatsApp to discuss your idea before making a purchase — we’re happy to help bring your vision to life ✨

Sustainability is at the heart of everything we do. We use eco-friendly materials and ethical manufacturing processes to minimize our environmental impact.

At the moment, we don’t offer gift wrapping. In the past, we experienced issues with gift wrap getting damaged during transit, so we decided to discontinue it to ensure your order arrives in perfect condition.

In most cases, we do not restock; however, there are instances where a limited restock may occur.

All release and restock updates are shared through our social media channels. We recommend following us to stay informed about upcoming product releases and other important updates.

Order cancellation and modification requests should be made as soon as possible as some orders may ship the same day.

We are unable to change orders which have been shipped and are en route to the you. Message us on WhatsApp for faster response.

The quickest way to reach our team is via WhatsApp message.

Save Our WhatsApp Number : +91 8658159331.

If the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution.

Note, sending multiple messages slow down the response time. We encourage customers to send one message per order inquiry.