Shipping & Delivery
Do you offer international shipping?
At present, our shipping services are limited to India only. We currently do not offer international shipping. Rest assured, we'll keep you informed about any updates regarding the commencement of international shipping in the future.
When Will I Get My Order?
(Only for Prepaid Orders) We aim to deliver your order within 3-5 working days from the dispatch date. If it takes a little longer, it's probably because of rare factors like rain, courier delays, or perhaps your order decided to take the scenic route!
Do you Ship On Saturdays and Sundays?
We take a break on Saturdays and Sundays to enjoy the weekend, so orders won’t be shipped during these days. We’ll be back in action on Monday!
What Is Your Processing Time?
We take 1 Business Day to carefully craft and get your orders ready for shipping. It's the time we need to make sure everything is just right before dispatching with our trusted couriers.
Why I have not received my Tracking ID?
Once your item is shipped, we automatically send your tracking ID through WhatsApp. If you haven't received it within 3-4 days, please let us know on WhatsApp or through email.
COD and Payment
Do you offer Cash On Delivery?
Yes, we provide COD exclusively through WhatsApp. This helps us identify genuine customers and prevents fake orders, ensuring a secure and reliable transaction process.
Do you have secure payment gateway?
Yes, we've established a secure partnership with Razorpay to facilitate seamless and safe transactions. Our collaboration with Razorpay ensures that your financial transactions are protected, providing you with a reliable and trustworthy payment experience.
Our Light Arts
How does it work?
Connecting the LightArt Canvas is easy – just plug in the included USB, flip the light switch, and watch as your canvas comes to life with enchanting illumination!
Are these crafted by hand?
Absolutely! Every light art is handcrafted by us. We believe in the authenticity of art, from the initial brushstrokes to carefully packaging each piece.
Do you offer Custom Light Arts?
We're thrilled to offer customizations and welcome commissions! Feel free to send us a direct message on WhatsApp, and let's collaborate on creating something special together :)
Your Order
How Can I Cancel My Order?
Order cancellation requests should be made as soon as possible via WhatsApp chat as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer.
I Made A Mistake On My Order. Can I Change the Size or Add Items to My Current Order?
Order change requests should be made as soon as possible as some orders may ship the same day. We are unable to change orders which have been shipped and are en route to the customer. Change of order is only available within 24 hours after the order was placed and in a condition that the order is not shipped yet.
General Questions
Do You Restock Items Once Sold Out?
In most cases, we do not restock; however, there are instances where a limited restock may occur. All release and restock updates are shared through our social media channels. We recommend following us to stay informed about upcoming product releases and other important updates.
How Do I Contact Someone At PurePanda?
The quickest way to reach our team is via WhatsApp message at +91 8658159331.
If the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution. Please note, sending multiple messages slow down the response time. We encourage customers to send one message per order inquiry.